Frequently Asked Questions
Custom mattress FAQ’s: Find answers to all your questions about your custom mattress, including measuring, ordering, customizing, bedding choices, and shipping.
Orders
How much is the cost for shipping?
All of our mattresses ship for free within the contiguous United States.
Where will my mattress ship from?
We craft our mattresses in Conover, North Carolina and ship direct from there.
How close will my mattress be to the dimensions I ordered?
With foam mattresses there can be up to a 1/4 inch difference, smaller or larger.
Coil mattresses can be up to a 1 inch difference, smaller or larger.
Shipping
How long is delivery after I place my order?
After you've placed an order, your mattress will arrive in about 2-3 weeks. We ship via FedEx Ground and deliver Monday through Friday, excluding holidays. Upon shipping, we'll send you an email with your FedEx tracking information so you can stay up to date on your shipment.
How much does shipping cost?
All of our mattresses, no matter how big the custom size is, ship for free within the contiguous United States.
What forms of payment do you accept?
We accept all major credit cards.
How long have you been in business?
We have proudly been selling high-quality custom mattresses online since 2001.
Where will my mattress ship from?
We ship our mattresses from one of our two factories: Greenville, South Carolina or Conover, North Carolina.